Refund policy

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

Standard Returns

To be eligible for a standard return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You must also provide a receipt or proof of purchase.

Hygiene Items: We do not accept returns or refunds on leggings, bodysuits, shapewear, underwear, swimwear, or any garments in direct contact with the skin for hygiene reasons.

Return shipping costs are the responsibility of the customer unless otherwise agreed in writing. Original shipping fees are non-refundable.

To initiate a return, please contact us at tryskinform@gmail.com. Returns must be approved before being sent. Items returned without prior authorization will not be accepted.

Exceptions are made only in cases of manufacturing defects or shipping errors on our part.

14-Day Results Guarantee

In addition to our standard return policy, we offer a “Results in 14 days or your money back” guarantee.

This guarantee is designed to allow customers to try the product with confidence while following the recommended usage guidelines.

To be eligible for this guarantee:

• The product must be used consistently and correctly for a minimum of 14 consecutive days

• You must contact us within 30 days of delivery

• You may be asked to provide information regarding your usage (e.g. frequency, fit, routine)

• Claims must be made in good faith and may be subject to review

Please note that results can vary depending on individual body characteristics, lifestyle, and consistency of use. While some customers may notice changes within 14 days, optimal or visible results may take up to 4–6 weeks.

This guarantee applies specifically to product performance and does not apply in cases of misuse, improper sizing selection, or failure to follow usage guidelines.

We reserve the right to decline refund requests that do not meet these conditions.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care items (for hygiene reasons), unless covered under the 14-Day Results Guarantee

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Sale items and gift cards are non-refundable.

Exchanges

The fastest way to receive a different item is to return the original item (if eligible) and place a new order.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

To be eligible, items must be unworn, unused, with tags, in original packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we’ve received and reviewed your request and inform you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved, please contact us at tryskinform@gmail.com.